Customer support Representative- Check ‘n Go/Allied Cash Loan

Customer support Representative- Check ‘n Go/Allied Cash Loan

Customer care Representative- Check ‘n Go/Allied Cash Loan

Would you enjoy supplying exemplary solution and building enduring consumer relationships? Do you want to go beyond old-fashioned jobs that are retail begin to build your job? Have you got fascination with being part of an industry-leading economic solutions business? Do you want in order to make your following move? In that case, we wish to speak with you!

Summary of Part and Key Accountabilities:

Our Customer Service Associates have reached the center of that which we do at Check ‘Go and Allied advance loan, both area of the Axcess Financial family of organizations. Every day in urban centers and towns around the world, they truly are greeting clients, processing loan requests, responding to inquiries about services and products, marketing new products, and much more — all because of the objective of delighting our respected clients. We offer cash solutions for genuine people and attempt to function as the choice that is first everyday monetary solutions. We people consider building relationships to make certain consumer needs are increasingly being offered utilizing the most useful items we are able to provide.

Essential Duties:

  • Relationship management: place our clients during the center of every thing we do. Exemplify our Product product product product Sales culture. Serve and educate clients in the product profile. Escalate problems into the shop Manager, DDO, and Corporate Office if not able to resolve the presssing problem straight because of the consumer.
  • Cash control: Handle and count currency, money, and coins to add owning a money cabinet, counting money deposits, going cash from protected safe to cash cabinet along with other money managing requirements. In charge of bank deposits or bank pick-ups. Balance specific batch receipts with shop product product product sales reports at end of time and help with resolving over/shorts as required.
  • Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and deals per business policy.
  • Conformity: accountable for conformity with company/State policy and procedures including Federal legislation where relevant.
  • Inbound/Outbound calls: response phone inquiries in reaction to basic concerns, client applications, needs or other problems. Destination customer that is outgoing and collection phone phone telephone calls prior to federal laws and shop running procedures.
  • Brand Ambassador: improve the Check ‘n get brand name skillfully and make certain shop look (external and internal) is maintained to business criteria. Help in the execution of all of the Company marketing plans and programs, ensuring exact and set-up that is timely exceptional execution and within founded due dates.

Minimal Education and Enjoy Forced:

  • 2 yrs sales that are previous customer support experience chosen.
  • Couple of years cash maneuvering experience chosen.
  • Will need to have own private dependable transport in compliance with posted policy and procedure. This could NOT add transport that is general public transport from family members or buddies. Must keep a valid Driver’s License and Automobile that is valid Insurance utilized by the business.

Physical Needs:

Furthermore, we provide: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance coverage), a good premium time off system, 401k retirement plan, tuition reimbursement, as well as an engaging work place.

About Axcess Financial:

We have been a independently held business headquartered Cincinnati, Ohio who provides revolutionary credit solutions that empower clients to manage their individual finances whenever, where and how they desire. It is our objective to have individuals the amount of money they require whenever it is needed by them. We be sure we achieve this in method that is accountable and in their means.

Dedication to Diversity:

Axcess is dedicated to employing and keeping a workforce that is diverse. Our company is proud to be the same Opportunity/Affirmative Action-Employer, making choices without reference to competition, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or other class that is protected.

This publishing is meant to spell it out the basic nature for the work likely to be done and it is maybe perhaps perhaps not a thorough listing of all duties, duties and abilities necessary for the positioning.

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